Contact HORESTA Classifications, should you have any questions, comments or complaints regarding the star classification.
Complaints should always be administered directly to the company in question and as soon as possible during your stay. This will allow the hotel to urgently correct any errors or misunderstandings that may have occurred and you as a guest can make the most of your stay. Likewise, any complaints after your stay should initially be directed to the company. Complaints on classification and awarding of stars of specific companies are kept confidential and can be sent to HORESTA Classifications.
For services that did not meet your expectations; you have the right to appeal to the Appeals Tribunal for Hotels, Restaurants and Tourism. Read more about this here.