The HORESTA Guarantee is a special guarantee that ensures guests staying in a HORESTA member facility.
This means that the guest is sure to have any damage claim reimbursed if the Appeals Board for Hotel, Restaurant and Tourism rejects a complaint.
If in exceptional circumstances the respondent does not comply with the decision of the Board, and is a member of HORESTA, the guests will have their claim covered by the HORESTA guarantee fund.
The HORESTA label is the guest's assurance should the company make an error.
You can read more about the Complaint Board on their website.